| Tech Tips - Business IT Support Tips
September 11th, 2012
GoDaddy, an Arizona web hosting company, experienced severe outages yesterday. The massive Distributed Denial of Service (DDoS) began late Monday morning, and the GoDaddy.com site itself went offline. Twitter user Anonymous Own3r, a member of the Anonymous hacktivist group, is claiming sole responsibility for the attack. According to the twitter account, Anonymous Own3r is an official member and security leader of the famous hacktavist group Anonymous, and claims the move is a reaction to the company’s support of the U.S. government’s efforts “to censor and control the Internet,” through its support of the Stop Online Privacy Act (SOPA).
GoDaddy is currently the largest domain registrant in the world, and is four times the size of its nearest competitor. GoDaddy reportedly manages more than 48 million domain names and serves more than 9.3 million customers. The outage affected not only those sites hosted by GoDaddy, but also those registered with the company which includes thousands of websites, big and small. Reports also show the FBI and DOJ, the Recording Industry of America, Motion Picture Association of America, Universal Music and BMI.com websites were also attacked by this movement. The hacking group is trying to claim retribution for anti-piracy efforts by both the government and the entertainment industry.
Who is Anonymous you might ask…..
Anonymous is a loosely associated hacktivist group. It originated in 2003 on the website 4chan.com, an image sharing website where a large number of online community users simultaneously exist as a “digitized global brain”. It is also generally considered a term used for members of certain Internet subcultures, where their actual identities are not known. In its early phase, the concept had been adopted by a spread out online community acting anonymously in a coordinated manner against a loosely self-agreed goal, and was primarily focused on entertainment. In 2008, they began increasingly associating with collaborative, international hacktivism. Although it’s not necessarily tied to a single online entity, many websites are strongly associated with Anonymous. This includes popular imageboards such as 4chan, their associated wikis, Encyclopedia Dramatica, and a number of other forums.
Anonymous has claimed involvement in a number of cyber-attacks in the past including attacks against the Pentagon, News Corp, Monsanto, Visa, MasterCard, PayPal, GM, and other Government websites. They have even threatened to destroy Facebook. Their coordinated community is not only involved in cyber-attacks, it has also partly organized activist movements such as Occupy Wallstreet, and have been responsible for tracking down wanted criminals that lead police to an arrest.
A recent statement by Anonymous read: “We will continue to attack those who embrace censorship. You will not be able to hide your ludicrous ways to control us”. So now the question is: Who will be the next target of Anonymous, and how long before we see another attack?
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Tags: 0wn3r, 4chan, anonymous, anonymous owner, Arizona, attacks, censor, censorship, crash, cyber attack, doj, domain names, down, fbi, go daddy, godaddy, hack, hacked, hacking, hactivist, internet, outage, responsibility, sopa, stop online privacy act, twitter, web hosting, web servers, websites Posted in Tech Club General | No Comments »
July 5th, 2012
Most companies today depend on technology to survive and most people make use of a computing device at some point every single day to get the job done. In an ever more connected world, people work together using a combination of computers, tablets, and smartphones over local and global computer networks. It’s a fact that technology has changed the game for modern business, and the company with the best technology wins, allowing employees to work faster and more efficiently than competitors.
What’s the best way for you, the modern business owner, to manage the critical technology for your business? There are a couple of different options. First, you can let Joe, the ‘shade tree tech’ who works in HR, handle all of the technology issues. Second, you can hire a full time Information Technology Specialist. And third, you can hire a professional outside computer consulting company to handle the technology side of your business. Let’s briefly examine the pros and cons of all three options:
Enlisting a Non-Technical Employee
Pros: |
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Cons: |
- This is the lowest cost solution
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- Asking someone who is not technically inclined to do technical work can easily frustrate them, leading to an unhappy worker
- Problems are often resolved the wrong way, what seems like a working fix at the time eventually leads to larger and more costly problems
- Without detailed knowledge of the latest trends in the technology industry, these types of workers are unable to provide good input on hardware or software upgrades that can help your business run faster to remain competitive
- Smaller jobs may be completed quickly, such as clearing a jammed printer, but projects that exceed this workers computer experience will take five to ten times longer to resolve than the time it would take a trained professional to do the same
- They are unable to perform their main job functions while messing around with technical issues
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Hiring a Full-Time Technology Worker
Pros: |
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Cons: |
- You usually receive a high level of technical support
- Your business can stay abreast of new changes in technology to help remain competitive
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- This solution costs the most to sustain, since technology employees are specialized and annual wages to retain them are high
- For most small businesses under twenty employees, your technical worker will not have enough work to justify a full days salary
- Without someone already on staff with a background in technology, finding and hiring the right candidates for the job can become difficult and time consuming
- If this worker leaves unexpectedly, they can leave your business in a very tough spot
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Hiring to a Computer Consulting Company
Pros: |
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Cons: |
- This solution costs significantly less than a full-time employee, for as little as $3,800 per year you can keep your technology infrastructure running smoothly
- You don’t have the overhead associated with employing or managing a full-time worker
- The level of technical support you receive is often higher than that of an in-house staff, since the computer professionals you will be dealing with often have many years of in-depth hands on experience
- A technology consultant has access to resources on his team that you don’t get with a single employee, including sophisticated tools, training materials, and additional technology specialists who can assist them with projects when necessary
- Even when employees change, your IT infrastructure is safe
- Your business remains highly competitive, as you’re dealing with IT professionals who work with dozens of businesses each year and know about all of the latest productivity enhancing hardware and software solutions available
- Their up to date training includes many of the latest mobile apps that can help mobilize your workforce via smartphones, tablets, and the cloud
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- Finding a reliable company can be difficult
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For most small to medium size offices the choice between a non-technical employee, a full-time technical employee, or a technology consulting firm should be a no-brainer. At going rates an outside IT firm can save your business $44,000 per year in operating expense vs. hiring a full-time employee. An outside IT company also provides the security of knowing that your critical IT infrastructure is safely managed by trained professionals.
What would one day of down-time going to cost you? What would one week cost? It’s not necessary for you to find out! For a minimal investment, an IT support company like my PC Techs can come into your Phoenix area office once a week or once a month and perform routine server maintenance, computer maintenance, and make sure the network and systems are running optimally. Beyond that, your expert computer technicians can provide group training on new software, help upgrade existing software to newer and faster versions, and provide consultation on how to spend technology budget in a way that provides the best bang for the buck.
Save time, save money, and increase productivity by hiring the experts at my PC Techs to maximize your uptime! Call (602) 456-0150 to schedule a free consultation today.
Tags: business, business owner, computer consultant, computer consulting, computer networks, computers, hardware, information technology, IT company, IT firm, it professionals, IT support, phoenix, smartphones, software, tablets, technical employee, technology, technology consultant, technology employees, technology industry, upgrades Posted in Tech Club General | No Comments »
June 11th, 2012
Wouldn’t it be nice to take a picture with your SLR camera and use it just like you would a picture taken on your smart phone? Namely, the ability to share the photograph instantly to social media and upload it anywhere over the internet?
Anyone who has a decent smart phone can take some pretty good pictures “on the run”, but there may be times where you want more control over the exposure than what a phone can provide. Sometimes you might also want to use a tripod for stability or take the type of detailed photograph you just can’t accomplish with a smart phone.
A new, revolutionary product is available that makes all of this possible. It works with any SDHC appliance (non-geek speak: virtually any modern camera) and allows you to send images directly to your smart phone. This is the same size as a standard SDHC memory card and functions in a similar way, but there’s a built in wireless network. If your phone supports wireless networking mode, you can connect directly to the memory card on your camera and can then use your phone to post the images to your favorite social media outlet, such as Google+ or Facebook.
The Eye-Fi 8 GB Mobile XD SDHC Wireless Memory Card has several operating modes which allow you to interact with your computer, laptop, Android or IOS smart phone without using wires. Why wait until you get home to download pictures to your computer for sharing? Use your smart phone to instantly receive the picture and post it to Facebook or any of the other 25 supported imaging sites. It even has an endless picture mode which will remove the picture from the camera automatically once it is uploaded to the computer or smart phone. Your only limitation is the amount of memory on your destination device.
As with any technology, you should research comparability between your specific devices to be sure you get the results you expect. There are some known issues with different cameras that you might want to be aware of. The Eye-Fi User Forums and Frequently Asked Questions page can help. Since the price of of the Eye-Fi is high and there are risks, you may also want to check out reviews before taking the plunge.
Eye-Fi currently offers several products with varied features and prices. Current Eye-Fi SDHC card offerings include:
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Eye-Fi Connect X2 |
Eye-Fi Mobile X2 |
Eye-Fi Pro X2 |
Memory Capacity
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4 GB |
X |
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8 GB |
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X |
X |
X2 Engine
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Class 6 |
X |
X |
X |
802.11b/g/n |
X |
X |
X |
Endless Memory |
X |
X |
X |
Direct Mode |
X |
X |
X |
Wireless Uploads
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Photos and Videos |
X |
X |
X |
RAW |
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X |
Cool Features
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Online Sharing |
X |
X |
X |
Eye-Fi View |
X |
X |
X |
Hotspot Access |
Upgradable
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Upgradable
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X |
Geotagging |
Upgradable
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Upgradable
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X |
Eye-Fi Premium |
Upgradable
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Upgradable
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Upgradable
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So if Geotagging or RAW file is important to you, you’ll have to get the Pro X2 card. If you just need basic point, shoot and transfer, the least expensive Connect X2 is the card for you. All three models are currently available and are priced in ranges from $40.00 to $120.00, depending on where you look.
You can read more about Eye-Fi at http://www.eye.fi
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Tags: camera, share, SLR, smart phone, wi-fi, wirelessly Posted in Tech Club General | No Comments »
April 30th, 2012
Do you have a need to frequently access folders and files on a laptop or other computer that is not turned on 24/7? If this is you, you’ll know that you usually have to turn on the laptop and wait for it to boot to a state that allows you to access the data. This could be as quick as two minutes or as long as 10 minutes, depending on the age of your hardware. Even worse, if your battery is low and no ac power is available to plug in the laptop you may have to wait even longer.
You don’t have to wait anymore, there is a solution to your data accessibility problems! You can copy those folders and files to a usb memory stick and, not only will you be able to access to the data from another computer, you will also have a “live” backup just in case something ever happens. On a small memory stick with a small amount of data it is possible to perform the data copy operations and keep the data synchronized manually. As your data grows however, the process will eventually become difficult to manage in an effective way. Just the need to answer “Yes” or “No” to every overwrite dialog could make a regular copy operation turn into a nightmare.
Fortunately, Microsoft provides a free tools called SyncToy which will help minimize the time it takes to keep files in sync between folder pairs on your laptop and thumb drive. Download SyncToy here: http://www.microsoft.com/en-us/download/details.aspx?id=15155
You will need the proper download based on your existing operating system, your choices are x64 or x32 bit versions. To find out what version you need, click Start, right click on the computer icon, and select Properties. Half way down the page you’ll see the “System” Header, now find “System Type” and look to see if your system requires 32-bit or 64-bit software. Download and install SyncToy then run it, which will bring up the following screen:
To begin, you need to create a folder pair. This pair is how SyncToy manages keeping your files syncronized between the left and right folders. When you click on the Create Folder Pair button you start the process of joining the folder pairs. It is easiest if you browse to the location for each pair:
For this example we will use a “Test” folder with the “left” folder on the local hard drive and the “right” folder on a thumb drive. If a folder does not exist on the right folder destination, SyncToy allows you to create the folder as needed. Once you have folders set, you will be given a choice to Synchronize, Echo, or Contribute. For most applications you should Synchronize. You should carfully consider each option to get the best result. Here are the definitions of the options.
Synchronize: New and updated files are copied both ways. Renames and deletes on either side are repeated on the other.
Echo: New and updated files are copied left to right. Renames and deletes on the left are repeated on the right.
Contribute: New and updated files are copied left to right. Renames on the left are repeated on the right. No deletions.
Choose your Sync
Now name your pair. This should be a simple name, yet descriptive of the pair.
Name your pair
That is all there is to creating folder pairs:
The First Pair
The simpler you keep your pairs, the easier it will be to maintain them. Now you simply need to run the pair(s) as needed, or put them on a schedule, but that is a topic for a future blog post.
my PC Techs provides expert computer consultants to your Arizona business. Let us help your business save money and increase productivity. Call today (602) 456-0150 for a free consultation.
Tags: 32, 64, accessibility, backup, bit, browser, computer, contribute, copy, create folder pair, data, deletes, echo, files, folder pair, folder pairs, folders, laptop, left, memory stick, microsoft, overwrite, rename, renames, repeated, right, synchronize, synctoy, thumb drive, tool Posted in Tech Club General | No Comments »
April 13th, 2012
A small to medium sized business today needs to move at the speed of light in order to remain competitive. All too often, employee productivity is tied directly to the responsiveness of the office internet connection. With remote workers, social media, online apps, cloud databases, email, and other web based technologies forming the hub of a company’s communication system it is critical to maximize internet speed in order for work to be completed quickly.
Internet speeds have come a long way from the days of Dial-up and many different technologies have emerged to help connect your small to medium sized business computers to the Cloud. The most common of these technologies for an office include DSL, Dedicated T1, Cable, and Cellular. With each differing technology comes a range of different features, varying reliability, and different levels of performance, price, customer service and ease of use.
When the time comes to evaluate an internet provider for your office and business technology needs, it is important to weigh everything together. The overall speed, price, reliability, provided features, and even the reputation of the service providers are important when it comes to making the final decision. Here is a general overview of the main differences between various types of data technologies for your office:
Rated by Speed from Slowest to Fastest in a Typical Environment
- DSL (usually the slowest)
- Cellular
- T1
- Cable Broadband (usually the fastest)
Average Prices from Least to Most Expensive
Average Reliability from Least to Most Reliable
While the least expensive choice for business solutions is DSL, it is usually the slowest speed which can have a crippling effect on workplace productivity. Whenever taking speed into consideration, it is important for a professional to evaluate the number of computers, devices, and what they will be used for. That information can be compared to speed ratings for the various types of internet available.
This is a standard cable modem
Another important point to evaluate with intended usage is the need for 24×7 connectivity. In some cases, for example if an email server or web server is part of the office technology deployment, it is more important to lean towards the more reliable solutions to avoid any disruption in services. The most reliable and expensive solution is a dedicated T1. A T1 maintains a connection to the Cloud at a constant speed with 99.99% up-time. While this is the most expensive choice, it has the highest probability of working when you need it.
T1 TDM router
If mobility is what you’re after, you’re going to want to take a look at cellular. Cellular data technologies allow you to take your work with you wherever you go. And last but not least, the best bang for your buck overall is Cable broadband. This is a great choice if you need a lot of speed at a great price.
Are you moving offices, looking at starting up a new office, or just need to upgrade your existing office? my PC Techs is a locally owned, Phoenix, Arizona based technology consulting firm. We have special connections to all of the big data providers in the area, including Cox, Integra, Verizon, and Centurylink (formerly Qwest). We can help your business evaluate speed, price, and reliability and decide between DSL, T1, Cable, or Cellular. Most importantly, we will help you get the best price and make the installation easy for you.
Speed up your office and get more work done in less time for less money. That’s what we do at my PC Techs. We help your business increase productivity, save time, and save money. Don’t lose another minute of productivity due to slow or unreliable Internet access! Give our experts a call today @ (602) 456-0150 for a free consultation and find out for yourself why our clients rave about our superior service and affordable prices.
Tags: business, cable, cellular, centurylink, consultant, cox, data, dsl, fast, integra, internet, internet access isp speed, office, performance, price, qwest, reliability, speed, t1, verizon Posted in Tech Club General | 1 Comment »
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