Computer Repair Experts in Phoenix, Arizona. my PC Techs Presents:

We always ask new clients if they would like us to come out on a regular basis to perform routine computer maintenance. Regular maintenance on your computer systems can extend the life of your machines by many years, and in many cases will help prevent catastrophic failure. As an example, we recently came upon a laptop that was given to us for repair. The system hadn’t been maintained in over three years, and in this case the system fan had stopped spinning. The fan was locked up as a result of dust buildup.

All kinds of bad things happen to a laptop or desktop when a system fan stops spinning. Here, without air circulation the CPU (processor) became so hot that the CPU’s metal fused to the metal on the heat sink. As you can see in the image below, there’s actually a strip of metal from the CPU melted on to the heat sink itself.

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Unfortunately, this is a costly repair requiring a replacement of the fan, heat sink, and CPU. It’s not as bad as it could be, however. The system board itself didn’t melt. We’ve seen that happen on some systems in a similar situation where the system fan had failed.

This failure could have been prevented with regular maintenance. Dusting out your laptop and desktop fans and cases with compressed air will prevent heat and dust from killing them. Heat and dust are the #1 killers of computer systems and electronics! Just like your car, your computers need regular care too if you want them to last longer. Extend the life of your computers, let my PC Techs help you maintain them with regular visits. Give us a call, (602) 456-0150.

We are now accepting resumes for an experienced computer repair technician.

You MUST have 5+ years of hands-on PC troubleshooting, hardware and software. Good people skills are required, Macintosh A+. Pay DOE.

Send detailed resume to jobs@mypctechs.com.

There are few things in life more frustrating than losing an android smartphone! That’s why the mobile security experts at Lookout have completely redesigned their Android application, with the most notable addition being the Signal Flare feature. This new feature Signal Flare automatically sends out signals via GPS, Wi-Fi, and wireless networks to Lookout’s servers whenever the phone battery gets low and is about to die. The data records the last known location of the phone, allowing users with the app installed to visit Lookout.com and see the last location their gadget was known to be located prior to it shutting down. This feature also offers a Scream Test that when selected sends out a loud alarm on a device on, even if your device is on silent, allowing you to locate your device if it is nearby.

Signal Flare is just one of the many new cool features in the redesign of Lookout’s app. The redesign also includes a new Activity Feed that lists recent activity, such as app scans, data backup and even warnings of suspicious activity. There is also Safe Dialer, a feature that aims to prevent unwanted dialer attacks. This feature scans phone numbers before completing a call. Abheek Gupta, the product manager for the Lookout app, describes this feature as protection against a new kind of mobile malware referred to as dialer-based threats. It prevents malware from running up very high phone bills by automatically dialing premium-rate numbers or code based numbers that performs unauthorized actions.

Launched over 3 years ago, Lookout has been downloaded by over 25 million people and offers both a free and paid version. Both the free and paid for version app perform a scan of all the apps on your phone to detect any database malware and security threats. The paid version offers extras such as additional web browsing, backup features, and privacy-protection.

According to Lookout, 30 percent of lost phones are not recovered due to a dead battery on the device. The ability to see your phone on a map at the last known location before the phone died should improve the odds of recovery. Keep in mind, Signal Flare does not log a device’s location if the phone is simply turned off.  It will record the location of a device only when the low battery alert goes off, so this feature is probably not useful when it comes to trying to track down a phone thief. You can however, as long as the phone is still on, log into Lookout.com and send out a signal manually to locate your phone even if your device is not low on battery.

Do you already have Lookout Mobile Security app installed on your device? Make sure to update ASAP to get all of the great new features!

Tablets and Smartphones can be a lot of fun for kids. There are plenty of games to play, websites to look at and apps to experiment with. These devices may also seem like convenient babysitters when you’re busy with work or chores. However, simply handing your mobile device over to your little ones poses several potential problems if you don’t take the time to child-proof it first.

Device Dangers
Giving the kids free reign of tablets or Android phones opens the door for them to access inappropriate web content, rack up accidental credit card charges and possibly even damage your device. Before letting your child play, it’s important to take precautions to ensure that both they and your Smartphone or Android tablet stay safe.

Always Monitor
The most obvious way to prevent youngsters from doing or seeing something they shouldn’t is to keep an eye on them. You never want to put your child in front of any electronic device without supervision, be it the television, the computer or your Android tablet. Monitoring your son or daughter’s activity lets you catch problems before they happen and gives you opportunities to teach them what is and isn’t acceptable when it comes to technology.

Keep Content Kid-Friendly
There’s a lot of content out there that you don’t want your children seeing. Fortunately there are many apps available to help you filter out anything objectionable. Mobicip is a kid-friendly browser that uses the same standards that schools do to filter out inappropriate web content. Norton Safety Minder lets you keep an eye on web activity as well as block certain sites. Other apps such as PlaySafe, Kids Place and ChildrenTV give you various tools to manage which apps, games and other content your children are allowed to access when they use your Samsung tablet or other device.

Lock Down Purchases
Accidental purchases, both of full apps and of items within apps, can result in credit card charges that you aren’t prepared for. iPhones include a setting that allows you to turn off in-app purchases, but currently the only way to prevent accidental charges on an Android phone is to block access to apps that may include them. The Famigo Sandbox app gives you a way to do this by allowing you to control which apps your youngsters use as well as minimizing access to other device functions such as text messaging.

Get a Protective Case
Whether it’s grippy or squishy, chunky or sleek, padded or gel-like, get a case for your device before handing it off to your child. Protection is more important than style. Little hands often lack coordination and are therefore more apt to drop things, including expensive electronics. Cases can even become part of the fun. Make your device look like a little person, wrap it in a high-density foam grip or nest it inside a squashy pillow. Whatever type of case you choose, you’ll know your Smartphone or Android tablet is safe and sound.

Before you let your little ones use your Android phone, Samsung tablet or other mobile device, make sure that you’ve taken the appropriate steps to make it safe. Cushion it with a case, install kid-friendly apps and keep an eye on your children as they play to ensure that they have a positive, fun experience.

Although I’ve been looking forward to “upgrading” my Android phone to a newer model, I’ve also been somewhat hesitant. I’ve known people who experienced nightmare scenarios when migrating to a new phone, encountering huge challenges during the transition that have kept them offline for days. When you depend on your phone to get your job done, the thought of being without it for any period of time can be scary. There are programs on the market designed to help you move your apps and data, but even with the assistance of an app it is easy for something to go wrong.

With a little preparation, it is possible to move to the new phone and minimize troubles. My goal is to help eliminate some of the worries you might have about transitioning to a new phone by sharing my recent experience.

The day when my new phone arrived, I took it out of the box and plugged it in to complete the charge on the battery. I figure by the time I’m ready, I’ll have a full charge on my new phone.

In the meantime, I looked at the installed applications on my old now old phone. I mostly used my home screens to first write down the names of the critical apps that were being used on a regular basis. My goal was to back up the settings and data for those apps so I could easily move them to the new phone. My list of critical apps included applications such as Car Expense tracking, Notetaking, Email, and Maps. Then there was a second list for the apps I use occasionally, which I made in order to determine if I could eliminate any apps that I no longer needed. Finally, I made a list of the apps I’ve paid for. I wanted to make sure I was able to get these applications activated on the new phone without any hassles.

It is crucial to know your email address, password and server connection settings if you have company or other email you access aside from Gmail. You’ll also want to make sure you have your Gmail account usernames and passwords before you continue. I went through the settings menu of my old phone and recorded the details for any accounts that I found listed. For any accounts that were shown, I double checked all of my notes to make sure I had to correct passwords. Of critical importance is the primary Google account registered on the phone. If you don’t know what the password is on this account you’ll want to try recovery methods before transitioning to the new phone.

Next, I wanted to get a complete backup of my data. The first thing I did was go through my critical apps and looked in the settings for each one to see if any had a built in export function, some of these apps did provide a way to export data from the app to a file on the SD card. Next, I wanted to backup my contacts. Most phones store contacts not only in Gmail and Hotmail, but also on the phone itself. To make sure I had all my contacts stored, I used the app Backup Assistant Plus to perform a backup of the local contacts on my phone.

I then took a USB cable and attached the cable to my phone and to a computer. With the old phone in data transfer mode, I was able to access the contents of the internal phone memory and the SD card from my computer. Via the USB connection from my PC I selected all of the files and folders from the phone’s memory and copied them to a temporary directory on my computer.

With a complete list of email accounts, passwords for apps, registration codes, and a backup of my contacts and data in hand I phoned Verizon to activate my new phone. Give yourself some time for this part since customer service can be a lengthy process. In my case, it took about half an hour on the phone with them before everything was finalized. The time of day you call will greatly determine your wait time for a representative to assist.

Finally, the new phone had been activated and restarted. At this point I successfully activated my Gmail using the same primary username and password as was used on the old phone. Next, after activation I launched to the desktop of my new phone and opened Google Play from the settings menu. Depending on your phone, you may see the same app named Android Market or Google Play. Here, you can select which Account to sync with. This is usually your primary Google account. You then select” My Apps” and then reveal “ALL”. This list has everything you’ve installed on your phone, including free and paid apps. It should now be possible to re-download and install apps that you previously paid for.

Once I re-installed all my paid apps, the final challenge was determining how to restore my data. I attached the new phone to my computer with a USB cable and placed it into the correct mode to communicate with my PC. Once again I could see drives mapped for my phone’s memory and SD card. This step required a little creativity because I had to determine on a case by case basis which apps I needed to migrate data for and how I could import the data to my phone. Once I identified what I needed to transfer, I copied over to the SD card on the new phone data from the temporary directory I made earlier. For apps that previously allowed me to export data on my old phone, I imported the data from within the app using the file that was created from the export operation.

My next step was to restore my contacts which I did using the features of Backup Assistant Pus. And finally, I double checked that my new phone and all apps on the phone were running the latest versions. While not the easiest process in the world, I was up and running in less than two hours. Not bad for a fast new phone with all of the same programs and features I’d come to enjoy.

So, don’t be fearful of getting that upgrade! If you find yourself needing to replace your next smart device it’s possible to do it yourself. Just be sure to take down as much information as you can and make a good backup copy of everything using several methods. Alternatively, if you would like help from someone experienced or would like someone to do it for you, please feel free to give me a call.