Computer Repair Experts in Phoenix, Arizona. my PC Techs Presents:

A small to medium sized business today needs to move at the speed of light in order to remain competitive. All too often, employee productivity is tied directly to the responsiveness of the office internet connection. With remote workers, social media, online apps, cloud databases, email, and other web based technologies forming the hub of a company’s communication system it is critical to maximize internet speed in order for work to be completed quickly.

Internet speeds have come a long way from the days of Dial-up and many different technologies have emerged to help connect your small to medium sized business computers to the Cloud. The most common of these technologies for an office include DSL, Dedicated T1, Cable, and Cellular. With each differing technology comes a range of different features, varying reliability, and different levels of performance, price, customer service and ease of use.

When the time comes to evaluate an internet provider for your office and business technology needs, it is important to weigh everything together. The overall speed, price, reliability, provided features, and even the reputation of the service providers are important when it comes to making the final decision. Here is a general overview of the main differences between various types of data technologies for your office:

Rated by Speed from Slowest to Fastest in a Typical Environment

• DSL (usually the slowest)
• Cellular
• T1
• Cable Broadband (usually the fastest)

Average Prices from Least to Most Expensive

• DSL
• Cellular
• Cable
• T1

Average Reliability from Least to Most Reliable

• Cellular
• DSL
• Cable
• T1

While the least expensive choice for business solutions is DSL, it is usually the slowest speed which can have a crippling effect on workplace productivity. Whenever taking speed into consideration, it is important for a professional to evaluate the number of computers, devices, and what they will be used for. That information can be compared to speed ratings for the various types of internet available.

This is a standard cable modem

Another important point to evaluate with intended usage is the need for 24×7 connectivity. In some cases, for example if an email server or web server is part of the office technology deployment, it is more important to lean towards the more reliable solutions to avoid any disruption in services. The most reliable and expensive solution is a dedicated T1. A T1 maintains a connection to the Cloud at a constant speed with 99.99% up-time. While this is the most expensive choice, it has the highest probability of working when you need it.

T1 TDM router

If mobility is what you’re after, you’re going to want to take a look at cellular. Cellular data technologies allow you to take your work with you wherever you go. And last but not least, the best bang for your buck overall is Cable broadband. This is a great choice if you need a lot of speed at a great price.

Are you moving offices, looking at starting up a new office, or just need to upgrade your existing office? my PC Techs is a locally owned, Phoenix, Arizona based technology consulting firm. We have special connections to all of the big data providers in the area, including Cox, Integra, Verizon, and Centurylink (formerly Qwest). We can help your business evaluate speed, price, and reliability and decide between DSL, T1, Cable, or Cellular. Most importantly, we will help you get the best price and make the installation easy for you.

Speed up your office and get more work done in less time for less money. That’s what we do at my PC Techs. We help your business increase productivity, save time, and save money. Don’t lose another minute of productivity due to slow or unreliable Internet access! Give our experts a call today @ (602) 456-0150 for a free consultation and find out for yourself why our clients rave about our superior service and affordable prices.

The Windows 8 Consumer Preview is now available to download, giving you the chance to try out the latest operating system from Microsoft. Whether you have a logo PC or you’ve built your own PC, the recommendations for the Consumer Preview include:

– 1 GHz or faster processor
– 1 GB RAM (32-bit) or 2 GB (64-bit)
– 16 GB hard disk space (32-bit) or 20 GB (64-bit)
– DirectX 9 graphics device with WDDM 1.0 or higher

This setup gets you going with Windows 8 such that it is functionally equivalent to Windows 7, and as we have talked about previously, you should see measureable improvements in performance in a number of dimensions with a system at this level.

One new element to Windows 8 is the requirement that Metro style applications have a minimum of 1024×768 screen resolution, and 1366×768 for the snap feature. If you attempt to launch a Metro style app with less than this resolution (e.g. 800×600, 1024×600) you will receive an error message.

Since the software is in everyone’s hands now, we will follow up with a more detailed blog post where you can learn more about the work we did for scaling across multiple resolutions and why this is a requirement in order to make sure developers can easily build applications that scale well across resolutions. We chose to allow Windows 8 to install even when a system doesn’t meet this requirement because, even without Metro style applications, your Windows 7 workloads on these PCs will improve and you can benefit from all the other features of Windows 8, including enhancements to the desktop. We have made sure that Start and Settings all scale well on 800×600 resolution screens.

Visit the offical Windows 8 Consumer Preview download page for more details.

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In a modern Windows OS, when you click Start/Accessories/System Tools/Disk Cleanup you will note a dialog which will eventually present you with choices of files to remove from your computer. These are left over files from various activities and will look something like this:

Disk Cleanup can assist you in removing no longer needed files

Now you are able to select the categories you want to remove, for example, Temporary Internet Files, Microsoft Error Reporting Temporary Files, Recycle Bin, Temporary Files, WebClient/Publisher Temporary Files, etc. Note these are all temporary files. There are also other categories you should normally never select. These include Office Setup Files, Log Files, Compress Old Files and Catalog files for the Content Indexer. Please note Windows Vista and Windows 7 users will have more options available.

If this is the first time you have ran CleanMgr (Disk Cleanup), the initial scan process could take quite some time. These scan’s may take in excess of an hour. Microsoft had provided a way to streamline this process through preferences, but you have to use the Command Prompt to take advantage of it.

To get started we’ll need to use the CMD prompt. Alternatly, you can “Run” a command from the “Start Button” this will work too.

Let’s start with the CMD prompt:

For Windows XP click Start/Run/CMD

For Windows 7 click Start/All Programs/Accessories/Command Prompt

This will open a Command Console allowing you to type in the following command:

cleanmgr.exe /sageset:99

Running CleanMgr from the Command Prompt

This will bring up a new Disk Cleanup Settings window

On Windows XP computers, you should usually select the following categories: Temporary Setup Files, Downloaded Program FIles, Temporary Internet Files, Microsoft Error Reporting Temporary Files, Old Chkdsk files, Recycle Bin, Temporary Remote Desktop files, Temporary Files, WebClient/Publisher Temporary Files, Catalog files for the Content Indexer. Optionally you could select Debug Dump Files and Offline Webpages as well. You should almost NEVER select Office Setup Files.

On Windows 7 computers, you should usually select the following categories: Temporary Setup Files, Downloaded Program Files, Temporary Internet Files, Debug Dump Files, Old Chkdsk files, Recycle Bin, Service Pack Backup Files, System error memory dump files, System error minidump files, Temporary Files, Temporary Windows installation files, Thumbnails, Files discarded by Windows upgrade, Per user archived Windows Error Reporting Files, System archived Windows Error Reporting Files

Once you have made your selections, Click OK.

Now that you have saved your settings, run the following command:

cleanmgr.exe /sagerun:99

This process could take some time to complete and will run on all attached drives. So if you have network drives or external drives you do not want included, be sure to disconnect or remove these drives.

For more information about using CleanMgr from the command line please reference:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q315246 (for Windows XP)

http://windows.microsoft.com/en-us/windows7/Delete-files-using-Disk-Cleanup (For Windows 7)

my PC Techs provides expert computer repair and computer consulting services to the Phoenix metro area. For more information or to schedule an appointment please call (602) 456-0150.

A client recently reported a problem with 10 user laptops. Users could receive email, but sending email resulting in a 550 5.7.1 error via bounce back. Accounts were configured through Outlook 2010 with SMTP to a corporate Exchange server.

Interestingly enough the laptops were connected to the internet with Verizon 4G modems. They were able to download files, surf the internet, and do pretty much everything else as normal. No settings on the laptop, Outlook 2010, or the Exchange server had changed from one day to the next.

We ruled out the Exchange server by sending from Outlook Web Access as the user. We ruled out the user SMTP account by sending from a stand-alone desktop machine as the user. We then ruled out the laptops themselves by connecting them to a hard wired LAN connection and sending from Outlook 2010 without any problem. The only time we experienced the 550 5.7.1 error was when connected using Verizon 3G or 4G.

Could these recent problems with the Verizon network have something to do with it? We updated the VZAccess Manager software to the absolute latest version (Help / Check for Updates). During that process the firmware of the device was updated as well.

Surprisingly, after the Verizon software and modem updates it was possible to send email again. Hopefully this helps anyone else who is having trouble sending email through SMTP while connected to a Verizon 3G or 4G modem. Upgrade your modem!

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A bug was found recently in version 9 of the Adobe Reader and Adobe Acrobat software that would allow an attacker to take over your computer or steal data. Any time you open an infected PDF from your computer, on the internet, or sent to you via email you could be at risk. For all versions of Adobe Acrobat and Adobe Reader, keep yourself safe by updating your software and following these steps:

• Download and install the latest security updates from the Adobe Product Updates page.
• You can also check for updates from within Acrobat by going to Help, Check for Updates.
• From within Adobe Reader or Adobe Acrobat, click on Edit/Preferences. On the left go to the Trust Manager tab, then uncheck the box ‘Allow opening of non-PDF attachments with external applications.’
• From within Adobe Reader or Adobe Acrobat, click on Edit/Preferences. On the left go to Javascript, and uncheck the Enable Javascript box.

Close the program.

As always, you should also have a good anti-virus running on your system. We recommend Trend or Microsoft Security Essentials.

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