Computer Repair Experts in Phoenix, Arizona. my PC Techs Presents:

In late July, 2024 an estimated 8.5 million computers crashed globally. The outage happened all at once and caused massive chaos throughout virtually every industry including airlines, banks, television stations, and retailers. Due to a lack of trained IT professionals available to some businesses to recover servers and computers that had crashed, many of these critical systems took days or weeks to get back online. The estimated losses from this event are estimated in the billions.

This particular bug was caused by a software glitch in the CrowdStrike security platform, a piece of cybersecurity software designed to protect against viruses and attacks, and highlights two important realities for all modern businesses. First, technology must be diversified throughout the enterprise. Second, companies must spend more to beef up their IT infrastructure, especially in the way of hiring more trained technicians to help manage and maintain computer systems, servers, and virtual machines.

my PC Techs specializes in helping businesses strategize their business and technology stack to avoid or, at the very least, minimize the impact an event like this would have on operations. Our expect IT management services lean towards deployments of diversified computing ecosystems. In addition, immediate patches or updates are frowned upon. A slightly delayed (1 day) patch or update approach allows your business to stay up to date, while ultimately avoiding these types of issues.

In addition, my PC Techs is a technology company that is available on-demand. If you need additional computer technicians in the event of a major problem, we are available. If you need an experience IT professional to help train existing IT staff for your business, we are available. And if your business currently has no IT management at all, we are available to help with as much or as little as you need. Basically, if you want peace of mind knowing that a technology expert is available anytime, on call, to help your business with any technology need, we are available.

For decades, we’ve helped hundreds of Phoenix area businesses deploy modern technologies allowing them to work faster and smarter. Questions? Give us a call today (602) 456-0150.

Are you experiencing problems with your HP printers, especially HP LaserJet printers, where they are constantly rebooting over and over? If you look closely at the screen just before the reboot you may see a message pop up “Service Error 79”.

We have noticed this happening in a few offices, where all of the HP printers on a network would reboot over and over and pop-up the Service Error 79 message. We tried all of the recommended steps we could find, such as:

• Unplugging the printer and plugging it back in
• Updating the printer firmware
• Restoring to factory defaults
• Cleaning out everything in the print queue from all network attached computers
• Turning off all computers on the network
• Changing IP from static to DHCP and back again

None of the above steps fixed the issue. However, we did notice that the printers would reboot over and over again and crash with the Service Error 79 message only when plugged in with an ethernet cable or if they were connected to Wi-Fi. When taking them off the network they did not reboot. When plugging them into a computer directly with a USB cable they did not reboot.

We’re talking about a mix of different LaserJet printers, at least 4 different models were doing the same thing.

Finally, we found out that a single setting on the printers was causing this. We went into the webpage for the printer, into the network settings, advanced, and disabled the “WS Discovery” service. It took several tries because we’d have to pause while navigating the site each time the printer rebooted (once every 10 seconds or so).

But ultimately if you wait until right after the printer reboots and comes online, then check mark the box to turn off WS Discovery and apply, it should fix the issue.

So far we’ve applied this “fix” to several HP printers and it has solved the issue in all cases.

Many businesses are required by their insurance to undergo quarterly or yearly Cybersecurity Training for staff in order to maintain compliance. my PC Techs offers affordable Cybersecurity Training for businesses of all sizes. Training can be held in your office anywhere in the Phoenix metro area, or we can provide virtual training remotely.

A typical Cybersecurity Training meeting lasts anywhere from 45 to 90 minutes. Training will teach your employees how to protect your business network and data, covering dozens of topics including:

• Password Security
• Computer Security
• Email Security
• Internet Security
• Device Security
• Scam Identification

And much more… There is a rapidly growing threat to your business from hackers, ransomware, viruses, crimeware, and theft of corporate information. These training courses can help train your employees the safety measures they need to prevent costly damage to your business. In addition to the training topics, there will be time for a Q&A session where employees can discuss data security with a CyberSecurity expert.

If you’re interested in learning how my PC Techs can help your business with Cybersecurity, please contact us today @ (602) 456-0150.

Are you tired of dealing with computer, technology, or cybersecurity issues? Slow internet? Email problems? My PC Techs is for you.

Our friendly and reliable team of IT experts come to your office at a fraction of the cost of an in-house IT department. We free up valuable time by helping with:
Computers and Servers
Networking
Cybersecurity
Email and Databases
Cloud, Software, and Website development

My PC Techs is a local, family owned IT firm trusted by hundreds of Phoenix area businesses just like yours for 20 years.

Need computer help? Schedule your technician today. Call: (602) 456-0150
 
 
 
 
 
.
 

Do you need help when migrating your existing business email to Microsoft 365 (Formerly Office 365)? After your business has made the intelligent decision to switch email services from outdated POP3 and IMAP servers to Microsoft 365 and Exchange, you’ll need to determine a quick and reliable method to complete the transition. The goal is to avoid any email downtime for your business, so an IT professional should be hired who can assist you with seamlessly migrating your entire company email services from an old email server to Microsoft 365.

Here are some of the many steps that an IT professional will be able to assist you with during the move:

• Determining the best Microsoft 365 licenses for your organization based on your anticipated usage scenarios
• Gaining access to your DNS host and performing tests to determine if records can be modified in a timely fashion
• Configuring the initial Microsoft 365 account and user details and generating passwords and licenses
• Figuring out email forwarding scenarios, distribution groups, and other factors in advance
• Determine which method of migration you will want to use, such as cutover, staged, etc. and making sure that the chosen method will not result in any downtime for the organization’s email
• Configuring SPAM filters
• Modifying the domain records and pointing MX records
• Performing the live migration (usually done over a weekend)
• Copying over all emails and other Outlook items to the new accounts
• Testing the ability to send/receive in the new accounts
• Installing MS 365 software to user machines and devices and testing
• Integrating other aspects of Microsoft 365 into the organization
• User training

There are a multitude of technical steps when moving your emails from an old email server such as GoDaddy, Gmail, Cpanel, an old web host, or other email services to Office 365 (Microsoft 365). Hiring an experienced IT professional to assist your business with the move can make everything easy on you, will be extremely effective and helpful, and will save your business time, money, and avoid potential downtime and errors with email performance in the future.

Migrating Email to Microsoft 365

my PC Techs has assisted hundreds of businesses with email migration from outdated servers to Office 365, now Microsoft 365, and Exchange Servers and can help you migrate and manage your Microsoft 365 accounts long after the migration is done. If you’d like help upgrading your email to MS 365 please give us a call.